Our Core Values

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Striving to deliver excellence by inspiring best practice, exchanging ideas and sharing values, visions and aspirations

Make a Difference

Being enabled & enabling others to make a difference – however big or small – through advocacy, leading by example and championing best practice


Embrace new, innovative and creative ways of working through a culture that supports change, promotes learning and celebrates development

Have Integrity

Embody a culture of honesty, transparency, fairness, inclusion, respect, compassion and caring, through individual and shared accountability

Put People First

Adopt a person-centred approach by valuing every patient, believing in every employee and giving everyone a voice

Our Commitment to Our Patients

“Striving for continuity and equivalence of healthcare for patients across the secure estate”

Individuals held within secure settings can face greater exposure to and risk of health inequalities caused by a unique set of challenges and barriers in accessing and receiving healthcare equitable to that expected within the community. This may be in the form of limited access to timely services, restricted choice in the care/treatment provided, greater exposure to communicable illness, barriers to healthy lifestyle choices and many more. These individuals often have complex medical needs, co-morbidities (multiple, complex health conditions) and have often had little in the way of professional healthcare input previously; all of which place them into high risk categories. It is commonplace for individuals that find themselves in a secure setting to have traumatic backgrounds, to be extremely vulnerable and to have been marginalised in society.

The principle of “equivalence of care” in secure settings is a principle by which secure health services are obliged to provide patients with care of a quality equivalent to that provided for the general public in the same country. It is cited in numerous national and international directives and recommendations.

The principle of “continuity of care” relates to the continuation of care plans, treatments, access, progress and recovery of an individual. This may have started before their arrival in the secure setting or during their stay in the secure setting, or may even be due to start following their release from the secure setting. By supporting access to and continuity of care throughout this pathway, we aim to enable longer-term health recovery, to promote self-care of own health after release, and to support reducing reoffending.

We are passionate about caring for our patients with the quality care, respect, dignity and compassion that they should expect to receive in any healthcare setting. This is underpinned by our commitment to the three core, shared objectives set out in the National Partnership Agreement for Prison Healthcare in England (2018-2021), to:

  • Improve the health and wellbeing of people in prison and reduce health inequalities.
  • Reduce re-offending and support rehabilitation by addressing health-related drivers of offending behaviour
  • Support access to and continuity of care through the prison estate, pre-custody and post-custody into the community