Striving to deliver excellence by inspiring best practice, exchanging ideas and sharing values, visions and aspirations
Collaborative healthcare provision should be viewed as the mechanism for achieving high quality, equitable and compassionate care, resulting in better health outcomes, wellbeing and experience for patients. Collaboration is “a broad concept that includes team functioning, respect, support for others, role clarification, leadership and conflict resolution” (Mulvale et al, 2016).
This is perfectly demonstrated within the secure setting, where a range of providers work together to provide health, care and wellbeing services alongside education, employment, housing and rehabilitation services, with a single, shared vision to deliver excellence to those individuals under their care. Effective joint working is often characterised by trust, respect and collaboration.
Hanham Secure Health strives to collaborate under the following key principles:
Collaboration can be achieved through the exchange of knowledge, learning and ideas between invested and involved stakeholders of a specific case, wider service delivery, projects or other initiatives. This involves a two way process whereby all parties contribute to and benefit from the exchange. Information exchange must occur securely and only where it is appropriate; for example, where it can support better outcomes for patients.
Collaboration both promotes and achieves inspiration of the self and of others by offering up new ideas and information, new or different ways of working and opportunities to share learning or to learn from others. Inspiration from multiple participants will lead to richer and broader contribution, allowing the collaboration to benefit from a wealth of skills, expertise and knowledge.
Collaboration relies on sharing experiences, resources, knowledge and learning, and on breaking down the barriers that prevent shared working. No one person can know everything, no one individual can do everything, and no one organisation can have everything. It is through sharing that individuals, services and organisations can become better resourced and equipped to deliver excellence and to meet needs and demand.
Collaboration is often the key to greater success for a greater number of individuals and/or organisations. Through the adoption of an integrated, cooperative and coordinated approach, aims, visions and objectives can be achieved more efficiently and to the mutual benefit of all involved. The combination of expertise, skills, knowledge and resource can also allow not only for successes to occur but for these successes to be of the highest standard and to have the widest reaching impact.
Collaboration should be a supportive mechanism that gives individuals the courage to give and seek out feedback in an open, honest and constructive way. It offers the opportunity to speak and present individual thoughts and ideas, allows voices to be heard, considered and taken seriously, and supports the understanding and awareness of individual roles, values and cultures. Supporting integration demonstrates an interest in others and a willingness to accept help from others and to offer help back in return.
Collaboration needs a foundation of trust in order to be effective. Those involved in collaborative working must not only have trust in others but must also demonstrate their own trustworthiness. Trust can take time to build, but it can be assisted by ensuring there is understanding of the services, work and roles involved and how everything fits together, by taking the time to listen to and engage with others, by demonstrating patience and professionalism and by being open to giving and receiving challenge. It is also achieved through assurances of confidentiality, respect and reliability.
Collaboration is working together. It is achieved through effective communication and giving others the opportunity to speak and present their own thoughts and ideas. Working together involves recognising and valuing the strengths of others and accommodating differences in knowledge, understanding and ability, which in turn allows for fair delegation in accordance with skills and abilities. Through collaboration, effective and mutually beneficial links can be created and maintained.